At Giftoye, we take immense pride in crafting and delivering high-quality gifts. Since every gift box is carefully curated and personalized, we want to ensure complete transparency regarding our returns and exchanges.

1. Damaged, Incorrect, or Defective Items

If you or your recipient receive a package that is damaged, defective, or incorrect, we will gladly replace it at no additional charge.

• Please notify us within 24 hours of delivery by emailing info@giftoye.com or messaging us on WhatsApp.
• You must provide clear photos or a short video showing the damaged or incorrect item along with the order number.
• Once verified, we will arrange a replacement or issue a replacement item as quickly as possible.

2. Non-Returnable Items

Due to the customized and delicate nature of curated gifts, the following items cannot be returned or exchanged unless they arrive damaged:

• Customized or personalized products (e.g., printed cards, engraved items, branded corporate gifts).
• Perishable items (e.g., chocolates, flowers, cakes, or edible items).
• Gift boxes that have been opened, modified, or used after delivery.

3. Change of Mind / Order Cancellations

Because we process and dispatch orders quickly to maintain timely delivery, cancellations or changes are subject to the following rules:

• Standard orders can be canceled or modified if requested before the item has been dispatched.
• Customized, corporate, or personalized orders cannot be canceled once production or assembly has started.

4. Delivery Attempts & Failed Deliveries

We are not responsible for delivery delays or failed deliveries caused by:

• Incorrect or incomplete recipient address provided at checkout.
• Recipient unreachability or refusal to accept the package.

In case of a failed delivery due to incorrect customer details, re-delivery charges will apply.

5. Refunds

Refunds are processed only in cases where an item arrives damaged and a replacement is unavailable. Approved refunds will be issued back to your original payment method or bank account within 3-5 business days.

6. Contact Us

If you have any questions or need support regarding your order, please reach out to us:

• Email: info@giftoye.com
• WhatsApp: +92 339 0003121