Welcome to Giftoye! By accessing our website (giftoye.com) or placing an order with us, you agree to comply with and be bound by the following Terms of Service, along with our Privacy Policy and Return Policy. Please read these terms carefully before making a purchase.

1. Order Placement & Accuracy

Customers are responsible for providing complete and accurate order details at checkout, including:

• Recipient name and contact number.
• Exact delivery address, including landmark or area details.
• Correct delivery date selection.

Giftoye is not responsible for failed deliveries or delays caused by incorrect addresses or unreachable recipients.

2. Product Representation & Substitutions

We strive to deliver items exactly as displayed on our store. However, due to seasonal availability or stock limitations:

• Flowers, chocolates, ribbons, or packaging materials may vary slightly.
• In case an item is unavailable, we reserve the right to substitute it with an item of equal or higher value while maintaining product quality.

3. Custom & Personalised Orders

For custom printed cards, corporate logo branding, or customized gift boxes:

• Custom orders cannot be canceled or modified once production/assembly has started.
• Customers are responsible for proofreading custom message texts or names before submitting the order.

4. Delivery & Timings

While we make every effort to deliver gifts on your preferred date and time, exact time slots cannot be 100% guaranteed during high-demand events (e.g., Eid, Valentine's Day, Mother's Day). Delays caused by traffic, weather, or security situations are beyond our control.

5. Pricing & Payment Terms

All prices listed on the website are in PKR (Pakistani Rupee). We reserve the right to modify prices or discontinue products at any time without prior notice. Orders will be processed once payment confirmation is received.

6. Intellectual Property

All content on giftoye.com—including logos, product photos, graphics, text, and layout—is the property of Giftoye. Reproduction or unauthorized use of any content is strictly prohibited.

7. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of our site constitutes acceptance of any updated terms.

8. Customer Support

If you have any questions regarding these Terms of Service, please contact our support team:

• Email: info@giftoye.com
• WhatsApp: +92 339 0003121